Call-offs covered before you pick up the phone.
When a caregiver calls off at 6 AM, Care Desk finds the right backup, texts them, confirms the shift and lets the family know. Your coordinator only steps in when a person really needs to decide.
How a call-off gets covered
The same steps your best coordinator would take, done in minutes instead of a morning of phone calls.
By text, any time of day. Care Desk marks the visit as open.
Trained for this client, free then, close by, and no overtime. It skips anyone who isn't a fit.
One at a time, until someone says yes. No group texts, no double-booking.
The new caregiver gets the details, and the family gets a short heads-up.
And the rest of the day
Missed check-ins
Caregivers check in from a text link. No check-in 10 minutes in, and it texts them. Still nothing at 20, and your coordinator gets one button to send a backup.
Family updates
A short text when the caregiver arrives and when the visit ends. Fewer worried calls to your office.
Overtime and a weekly report
Backfills avoid overtime when another good option exists. Every week: call-offs, how fast they were covered, and missed check-ins.
Running in about two weeks, set up with you.
Our team sets everything up with you and stays with you after launch. Real people who know your agency, not a ticket queue.
How call-offs reach you today, who you call first, where things slip.
Your caregivers, clients and rules. You approve every text before it's sent.
Two weeks next to your coordinator, tuned as we go.
- Keep your current scheduling software
- No app for caregivers to download
- Month to month after 3 months
Common questions
Do I have to replace my scheduling software?
No. Keep what you use for payroll and billing. Care Desk starts from your current roster and schedule and handles call-offs, check-ins and texts alongside it.
Do caregivers need an app?
No. Caregivers get normal text messages: shift offers they answer YES to, reminders, and a check-in link that opens in their phone's browser.
What if nobody can take the shift?
Care Desk tells your coordinator right away, with who it tried and why others were skipped. It never sends an untrained or unavailable caregiver just to fill a slot.
What about client privacy?
Texts carry only first names, times and neighborhoods. No diagnoses, medications or care notes. Care notes stay behind a login, and on the call we walk you through exactly where data lives.
Let Care Desk take the next call-off.
A free 30-minute phone call. We'll look at how your agency handles call-offs today and show you what it would look like with Care Desk.
Book a call